Terms & Conditions

A Legally Binding Instrument and Comprehensive Disclaimer

PREAMBLE

This legally binding instrument (hereinafter referred to as the “Agreement” or “Terms & Conditions”) constitutes a formal contract entered into by and between HKICKS, operating as a premium digital footwear and apparel purveyor (hereinafter referred to as the “Company,” “We,” “Us,” or “Our”), and the visiting user, prospective buyer, or purchasing entity (hereinafter referred to as the “Purchaser,” “User,” “You,” or “Your”). By accessing, navigating, or executing any transaction upon this digital platform, the Purchaser hereby acknowledges, unequivocally accepts, and binds themselves to the comprehensive stipulations, covenants, and disclaimers set forth herein. It is incumbent upon the Purchaser to meticulously review these provisions prior to the consummation of any commercial transaction.

1. GENERAL PROVISIONS OF PURCHASE AND RETAIL EXCLUSIVITY

• 1.1 Limitation to Bona Fide End Consumers: The Company expressly limits the conveyance of its merchandise strictly to ultimate end-user consumers. The Company unconditionally reserves the unilateral and unchallengeable right to rescind, nullify, or abrogate any order, transaction, or contract of sale wherein the Company, at its sole and absolute discretion, harbors reasonable suspicion that the procurement is being executed by unauthorized resellers, commercial distributors, or entities engaging in bulk acquisition for the purposes of secondary market arbitrage.

• 1.2 Order Finality and Inventory Confirmation: All expressions of interest to purchase, cart checkouts, and subsequent payment authorizations are strictly contingent upon final inventory verification and explicit confirmation by the Company. In the highly exceptional circumstance wherein a globally procured asset is deemed unavailable subsequent to order placement, the Company’s designated representatives shall promptly initiate contact via WhatsApp or electronic mail. In such instances, the Purchaser’s sole remedies shall be strictly limited to the acceptance of a mutually agreeable premium substitute of commensurate retail valuation or the execution of a comprehensive financial reimbursement of the principal sum.

2. FINANCIAL REMITTANCE AND PECUNIARY OBLIGATIONS

• 2.1 Currency Denomination: Unless expressly stipulated otherwise via unambiguous written notice on the product interface, all financial enumerations, valuations, and transactional obligations are strictly denominated in the lawful currency of the Hong Kong Special Administrative Region (HKD), exclusive of any applicable freight, logistics, or transit surcharges.

• 2.2 Authorized Payment Infrastructures: The Company securely facilitates the processing of financial obligations via authorized Credit/Debit Card networks, the Faster Payment System (FPS), AlipayHK, and PayMe.

• 2.3 Title Retention for Manual Remittances: For transactions facilitated through manual remittance architectures (inclusive of, but not limited to, FPS, AlipayHK, and PayMe), the processing and fulfillment of the order shall remain wholly suspended until the absolute, irrevocable, and non-refundable settlement of funds is authenticated by the Company’s financial team. Equitable and legal title, as well as the rights of ownership to the physical merchandise, shall absolutely remain vested in the Company until such financial clearance is finalized.

3. LOGISTICAL FULFILLMENT, TRANSIT LIABILITIES, AND RISK OF LOSS

• 3.1 Domestic Freight (Hong Kong Jurisdiction): Operating strictly under a digital boutique framework, the Company extends complimentary logistical fulfillment via SF Express for orders destined within the domestic boundaries of Hong Kong. Upon the successful reconciliation of payment, the physical dispatch of merchandise shall customarily be executed within a timeframe of three (3) to seven (7) consecutive business days.

• 3.2 International Transit and Customs Obligations: The Company facilitates global exportation subject to dynamically calculated, subsidized freight tariffs. The Purchaser shall assume absolute, unconditional, and singular responsibility for the immediate settlement of any and all customs duties, import tariffs, value-added taxes (VAT), or ancillary levies mandated by the sovereign regulatory bodies of the destination territory.

• 3.3 Transfer of Risk and Transit Indemnification: Upon the procedural transfer of physical custody of the merchandise from the Company to the designated freight carrier, the absolute risk of loss, pilferage, damage, or destruction shall instantaneously and irrevocably pass to the Purchaser. While the Company may offer discretionary administrative assistance in the filing of carrier claims, the Company expressly disclaims any and all legal liability for border seizures, customs delays, or consequential financial damages arising from delayed transit schedules.

4. COVENANTS OF AUTHENTICITY, EXCHANGE PROTOCOLS, AND EVIDENTIARY BURDENS

• 4.1 Absolute Authenticity Guarantee and Evidentiary Standards: The Company warrants the absolute genuineness of its inventory, subject to rigorous verification methodologies by our proprietary authentication specialists. Notwithstanding this guarantee, any formal allegation disputing the authenticity of the merchandise must be incontrovertibly substantiated by an exhaustive, formalized evidentiary dossier issued directly by a globally recognized, brand-authorized laboratory or official manufacturing authentication entity. Evidentiary submissions generated by unaccredited, third-party, or crowdsourced authentication applications are categorically null, void, and inadmissible.

• 4.2 Condition Precedent for Size Exchanges: The Company extends a conditional accommodation for dimensional exchanges within a strict forty-eight (48) hour window subsequent to the documented timestamp of delivery. To qualify for this provision, the merchandise must remain strictly unworn, entirely unblemished, with all factory tags seamlessly affixed, and the accompanying original packaging (shoebox) maintained in pristine, factory-grade condition. All logistical expenditures associated with the return transit shall be borne exclusively by the Purchaser.

• 4.3 Mandatory Continuous Video Evidence: As a strict condition precedent to the initiation of any claim alleging transit damage, factory defects, or fulfillment discrepancies, the Purchaser is contractually obligated to submit an unedited, continuous, single-take video recording (unboxing video) within forty-eight (48) hours of delivery. Said evidentiary recording must explicitly capture the initial severing of the courier’s sealed packaging and the subsequent unencumbered inspection of the merchandise. Claims submitted devoid of this specific evidentiary requirement shall be summarily dismissed without prejudice.

• 4.4 Liquidated Damages for Restocking: In the event of an approved return or order revocation that does not stem from a Company-verified factory defect, the transaction shall be subject to a non-negotiable liquidated damages assessment (a "restocking fee"). This fee is strictly calculated at ten percent (10%) of the gross transaction value, or a minimum threshold of HKD$300, whichever is greater, to offset the requisite administrative, inspection, and reverse-logistics expenditures incurred by the Company.

5. DISPUTE RESOLUTION, MEDIATION, AND JURISDICTIONAL GOVERNANCE

• 5.1 Temporal Limitation for Claims: The Company will exclusively entertain and process grievances, faults, or product-related disputes formally submitted via our Customer Support infrastructure (WhatsApp: 56981405) strictly within fourteen (14) calendar days from the original date of purchase.

• 5.2 Mandatory Good-Faith Negotiation: Prior to the escalation or initiation of any formal legal, arbitral, or administrative complaint, the Purchaser explicitly agrees to submit a comprehensive written detailing of the grievance to the Company, thereby committing to an exclusive period of good-faith, bilateral negotiation for a minimum duration of fifteen (15) consecutive calendar days.

• 5.3 Expedited Arbitration Clause: Any residual dispute, controversy, or claim arising out of or relating to this Agreement that cannot be resolved through the aforementioned mandatory negotiation phase shall be exclusively and finally resolved by arbitration administered by the Hong Kong International Arbitration Centre (HKIAC) under the HKIAC Administered Arbitration Rules in force when the Notice of Arbitration is submitted.

• 5.4 Frivolous Litigation and Cost Recovery: In the interest of safeguarding the operational integrity of the Company, should the Purchaser initiate claims, disputes, or chargebacks deemed to be executed in bad faith, frivolously, or in direct contravention of the mandatory negotiation stipulations detailed herein, the Company unequivocally reserves the right to seek comprehensive financial indemnification for all resultant legal, administrative, and arbitral costs incurred.

   

6. MISCELLANEOUS PROVISIONS

 

• 6.1 Right of Amendment: The Company unilaterally reserves the right to modify, amend, or rewrite these Terms & Conditions at any given juncture, without prior consultative notice to the Purchaser. The prevailing iteration of this Agreement shall be permanently hosted upon the Company’s digital interface.

   

• 6.2 Choice of Law: The construction, validity, and performance of these Terms & Conditions shall be exclusively governed by, and construed in strict accordance with, the laws and statutory regulations of the Hong Kong Special Administrative Region.